NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions™ solutions, which help organizations in the enterprise and public and security sectors extract critical, specific and relevant business or security intelligence from unstructured multimedia content such as telephone calls with customers, emails, chat, emergency calls, and CCTV video feed in the command and control center.
NICE’s flagship solution for the enterprise sector is NICE Perform™, an end-to-end customer interactions capture and analytics solution that addresses the full spectrum of customer interaction management, including risk management and compliance, quality monitoring, performance management through content analytics, customer feedback, and agent coaching. NICE Perform enables 100% monitoring of quality of service by customer service representatives, along with the full suite of multi-dimensional analytics, such as word spotting, emotion detection and Agent Coaching. Advanced analytics is an integral part of the solution, which means that advanced analytics are performed not only on key words, but are derived from a variety of additional sources such as call flow analysis, customer feedback, business data and screen events. This contributes to the effectiveness and accuracy of the analysis and allows our customers to extract from their interactions insights that can help them address major business issues. NICE Perform helps the contact center and enterprise: decrease customer defections, increase employee knowledge / agent skills / agent retention, ensure regulatory compliance, improve upsell/cross-sell, and improve fraud detection, among others.
In the public and security sector NICE offers next generation security solutions that are changing the way organizations address threat and ensure security of public, through more effective and proactive public service. These solutions are based on an end-to-end capture and analytics suite that helps first responders and other command and control centers detect, prevent and respond to threats in real-time, effectively investigate / reconstruct criminal / security cases, and improve operational performance.
NICE invented, pioneered and patented VoIP recording and is revolutionizing VoIP interactions management with state-of-the-art solutions for IP contact centers, branches, and command and control centers. NICE has over 23,000 customers in 100 countries, including over 75 of the Fortune 100 companies.More information is available at [www.nice.com].
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