Emergency text messaging services
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Text-to-911 is a technology that enables emergency call takers to receive text messages.[1] It's use is encouraged for the hearing impaired and in situations when it is too dangerous to call.[2] As of May 2014, all four major carriers in the United States offered text-to-911.[3] However, as of October 2018, only approximately 1,600 of more than 6,000 emergency call centers were setup to receive texts.[4]
Adoption
The FCC maintains a registry of areas supporting text-to-911, available here. All carriers are required to send bounce-back messages to inform the sender that the message could not be received if text-to-911 is not supported by the local call center.[5]
Statewide Support
The National Association of the Deaf provides a map of states providing text-to-911.[10]
Challenges
Call centers are usually funded by both state and federal funding.[4] Limited funding and outdated technology have slowed the adoption of text-to-911.[4] Voice-based calls are still preferred and considered the more efficient form of communication.[1] Many cities are concerned about overuse of texting, which may slow response times.[2] Texts to 911 are not prioritized so they may be slow to be delivered.[5]
History
In August 2009, Waterloo, Iowa was the first county to begin receiving texts to 911.[11]
See Also
- 3-1-1, non-emergency number
- 9-1-1 Tapping Protocol
- Emergency medical dispatcher
- Enhanced 9-1-1
- Next Generation 9-1-1
- Reverse 9-1-1
References
- ^ a b technologyEmailEmailBioBioFollowFollowReporter, Hayley Tsukayama closeHayley TsukayamaReporter covering consumer. "What you need to know about texting 911". Washington Post. Retrieved 2020-03-10.
- ^ a b "Too dangerous to talk? Some cities explore 911 texting". AP NEWS. 2016-07-05. Retrieved 2020-03-10.
- ^ "U.S.' Text-To-911 Service Goes Live, But You Probably Can't Use It Yet". TechCrunch. Retrieved 2020-03-10.
- ^ a b c "Why is it so hard to text 911?". AP NEWS. 2018-10-31. Retrieved 2020-03-10.
- ^ a b News, A. B. C. "Text Messaging 911 Takes Effect: What You Need to Know". ABC News. Retrieved 2020-03-10.
{{cite web}}:|last=has generic name (help) - ^ "Text to 911: How Often It's Being Used". NBC Connecticut. Retrieved 2020-03-10.
- ^ Staff (2018-06-03). "After 4 years, Indiana embraces text-to-911 in emergencies". WISH-TV | Indianapolis News | Indiana Weather | Indiana Traffic. Retrieved 2020-03-10.
- ^ KWQC. "Text 911 now available in Iowa". www.kwqc.com. Retrieved 2020-03-10.
- ^ "Text-to-911 Available Statewide in Minnesota". www.govtech.com. Retrieved 2020-03-10.
- ^ "National Association of the Deaf - NAD". www.nad.org. Retrieved 2020-03-10.
- ^ Svensson, Peter (2009-08-05). "Iowa 911 center is first to accept text messages". msnbc.com. Retrieved 2020-03-10.
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