Draft:Extensya

Submission rejected on 24 April 2025 by Mcmatter (talk).

This topic is not sufficiently notable for inclusion in Wikipedia.

Rejected by Mcmatter 54 days ago. Last edited by Mohammad Lahham 50 days ago.

Submission declined on 24 April 2025 by AlphaBetaGamma (talk).

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Declined by AlphaBetaGamma 54 days ago.

Comment: In accordance with the Wikimedia Foundation's Terms of Use, I disclose that I have been paid by my employer for my contributions to this article. Mohammad Lahham (talk) 10:33, 24 April 2025 (UTC)

Overview

Extensya is a business process outsourcing (BPO) company founded in [founding year], with headquarters in Amman, Jordan. The company specializes in providing contact center solutions, customer experience management, and digital transformation services across the Middle East.

History

Extensya was established to cater to the growing need for customer management services in the region. Over the years, it expanded operations to countries such as Jordan, Saudi Arabia, and Iraq.

Services

The company offers a range of services, including inbound and outbound call center services, technical support, sales support, logistics management, and digital customer care solutions.

Recognition

Extensya has received several certifications and awards, including:

ISO 9001 – Quality Management System ISO 27001 – Information Security Management System PCI Security Standards Council certification GDPR General Data Protection Regulation compliance SOC 2 Type 2 Service Organization Control Project Management Professional (PMP)® Cyber Essentials certification Membership in the IAOP as Jordan’s representative on the Regional Advisory Board Awards such as "Call Center of the Year" and "BPO Organization of the Year" from the Stars of the Industry Group in India

Products

The company has developed several customer experience (CX) products, including:

i-Desk: A platform for managing customer interactions.

i-Ticket: A ticketing system for issue tracking and resolution.

i-Bot: An AI-powered chatbot for automated customer support.

References

Extensya Certificates and Awards. Extensya. Retrieved from https://www.extensya.com/about-us/certificates/

Extensya Company Profile. Tracxn. Retrieved from https://tracxn.com/d/companies/extensya/__DFIjjvoO-L1ETKof1Etn_JTDfFG8_pk24rTI_NVrS0M

Extensya on LinkedIn. Retrieved from https://www.linkedin.com/company/extensya