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Damovo

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Damovo
Company typePrivate company
IndustryTelecommunications
Founded2001 in Düsseldorf, Germany
HeadquartersDüsseldorf, Germany
Number of locations
14
OwnerGlobal Growth
Number of employees
600+
Websitehttps://www.damovo.com/

Damovo is a global provider of information and communication technology (ICT) services headquartered in Düsseldorf, Germany. The company delivers integrated solutions across Unified Communications and Collaboration (UCC), Enterprise Networks, Cybersecurity, Contact Centre Infrastructure, Cloud Services, and Managed Services. As of 2025, Damovo employs over 600 internal staff and coordinates a global partner network of more than 2,500 certified experts, delivering services to more than 2,700 customers in over 150 countries.[1]

The company serves both public and private sector clients in industries such as healthcare, financial services, manufacturing, logistics, education, and government.[2] With multilingual service centres and regional offices across Europe and beyond, Damovo supports enterprise-level digital transformation initiatives, from infrastructure modernisation to cloud migration and end-user adoption.

History

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Damovo was established in 2001 following a management buyout of Ericsson’s enterprise services business in Europe. The deal, supported by the private equity firm Apax Partners, created a standalone entity that inherited Ericsson’s ICT infrastructure and business client base.[3] Initially headquartered in Glasgow, United Kingdom, with regional hubs in Düsseldorf and Dublin, the company focused on enterprise telephony and on-premises infrastructure.[4]

During the early 2000s, Damovo expanded organically across Western Europe, and later into Central and Eastern Europe. In 2006, Apax Partners divested its interest in the company. Damovo subsequently underwent restructuring to shift focus towards managed services and recurring service-based revenue.

In 2015, Damovo Europe was acquired by Oakley Capital Equity II. Matthew Riley, the founder of UK-based telecom company Daisy Group, became Executive Chairman.[5] Under this new ownership, the company pursued a strategic growth-through-acquisition model. Key acquisitions in this period included:

  • The Unified Communications business of Centre de Télécommunications et Téléinformatiques Luxembourgeois (CTTL) in 2015.[6]
  • Netfarmers GmbH in Germany in 2016, expanding Damovo’s expertise in cybersecurity and enterprise networking.[7]
  • Voice & Data Network AG (Vodanet), a Swiss ICT integrator, in 2017.[8]

In July 2018, Damovo was acquired by US-based private equity firm Global Growth (formerly Eli Global), leading to renewed investment in internationalisation, service portfolio enhancement, and cloud platform capabilities.[9]

In 2021, Damovo acquired parts of the Unified Communications & Collaboration (UCC) business from Atos in Belgium, Luxembourg, Sweden and Finland, strengthening its presence in the Benelux and Nordic regions.[10] In 2024, the company assumed selected customer contracts from Avaya Deutschland GmbH, with a focus on the healthcare segment.[11]

Expansion and Global Presence

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Damovo’s international presence grew through both acquisition and strategic organic development. From its early operations in the UK, Ireland and Germany, the company built up capabilities in the DACH region, the Benelux, Central Europe, and the Nordics. Its multilingual Network Operations Centres in Brussels, Dublin, Düsseldorf and Warsaw provide 24/7 service management for over 1.9 million endpoints.[12]

As of 2025, Damovo maintains direct offices in 14 countries and delivers services in more than 150. Strategic hubs include:

  • Germany (Düsseldorf) – Global headquarters and largest operational unit
  • Germany (Berlin, Neu-Isenburg, Hamburg, Hannover, Ismaning, Stuttgart) – Additional german offices
  • Ireland (Dublin) – Key regional delivery and support site
  • Belgium (Brussels) – Network Operations Centre and base for the Benelux region
  • Poland (Warsaw) – Innovation and operations centre for Eastern Europe
  • Switzerland, Luxembourg, Netherlands – Regional offices supporting national markets, most established via acquisition

This global footprint enables Damovo to support clients with consistent service delivery across time zones, languages, and compliance frameworks.

Leadership and Organisation

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Damovo is structured as a private company operating under the legal entity Damovo Deutschland GmbH & Co. KG.[13] It is owned by Global Growth, a US-based investment holding. The company promotes a decentralised, agile organisational model that enables local responsiveness and global consistency.

As of 2025, the executive leadership includes:

  • Chris Nickerson – Chief Executive Officer
  • Andrew Hay – Chief Operating Officer
  • Dr. Ralf Jödicke – Chief Financial Officer
  • Mara Mandera – Group Director People & Culture
  • Ian Quigley – General Counsel

In Germany, national leadership transitioned in 2024 to Thilo Kramer overseeing strategy and financial management respectively.[14]

Further details on the executive team are available on Damovo's official website.[15]

Certifications and Quality Standards

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Damovo maintains internationally recognised certifications including:

  • ISO/IEC 27001 – Information Security Management[16]
  • ISO 9001 – Quality Management

Technology Partnerships

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Damovo holds long-standing, certified partnerships with major ICT vendors, including:

  • Cisco
  • Microsoft
  • Genesys
  • Avaya
  • Mitel
  • Ericsson
  • Extreme

These partnerships ensure interoperability, roadmap alignment, and access to joint innovation programmes.[17]

Customer Projects and Use Cases

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Damovo serves organisations across sectors such as finance, insurance, healthcare, government, education, and logistics. Selected anonymised projects include:

  • A global managed voice infrastructure for 95,000 users across 15 countries at a consumer goods multinational[18]
  • An AI-powered self-service platform for a large European insurance firm[19]
  • Citywide secure Wi-Fi provision for a German metropolitan municipality[20]
  • UCC platform migration and omnichannel contact centre rollout for a European bank with over 50,000 users[21]
  • Contact centre and network redesign for a maritime logistics provider with distributed operations across Europe[22]

Corporate Culture

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Damovo fosters a culture of openness, agility and cross-functional collaboration. Employees are encouraged to develop and deploy customer-centric solutions. The company emphasises transparency, continuous learning, and proactive problem-solving. Its internal culture is aligned with modern work models, including hybrid structures, flat hierarchies and decentralised innovation.[23]

Services and Solutions

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Damovo offers a comprehensive range of ICT solutions tailored to support the digital transformation of medium-sized and large organisations. Its service portfolio spans six key areas, with a focus on flexibility, security, and long-term operational efficiency.

Unified Communications & Collaboration (UCC): Damovo provides communication solutions that integrate voice, video, messaging, and conferencing tools across platforms. These services are available both on-premises and in the cloud, and are typically delivered as part of a broader user adoption and change enablement strategy. The company partners with technology leaders such as Cisco, Microsoft, and Mitel to provide interoperable, scalable solutions for hybrid work environments.[24]

Contact Centre Infrastructure: The company supports the implementation of modern contact centres using cloud-based or hybrid architectures. These platforms offer omnichannel capabilities—voice, chat, video, email—as well as integrations with CRM systems and third-party applications. Intelligent routing, AI-based self-service, and customer analytics help organisations improve customer experience and operational responsiveness.[25]

Enterprise Networks: Damovo delivers network design and optimisation services that cover WAN, LAN, Wi-Fi and SD-WAN architectures. The company specialises in building cloud-ready, secure, and high-performance network infrastructures that support distributed workforces. Services include strategy consulting, implementation, and network operations management.[26]

Cybersecurity: The cybersecurity portfolio includes vulnerability analysis, penetration testing, and incident response, as well as managed security services. Damovo supports customers in building ISO 27001-compliant Information Security Management Systems (ISMS). It also provides advisory and awareness training programmes, in partnership with security specialists such as Lares.[27]

Cloud Services: Under the Aquila brand, Damovo offers cloud orchestration and multi-cloud strategies tailored to customer needs. Solutions include private, public, and hybrid cloud deployments for communication, infrastructure, and collaboration workloads. Customers benefit from flexible architecture models that enable them to scale and secure their environments efficiently.[28]

Managed Services: Damovo provides fully managed ICT environments, supported by 24/7 multilingual Global Network Operations Centres (NOCs) in Brussels, Dublin, Düsseldorf and Warsaw. Services include proactive monitoring, endpoint lifecycle management, SLA-based service models, and predictive maintenance. The company manages over 1.9 million endpoints globally.[29]

Each solution area is delivered in alignment with business objectives and user needs. Damovo focuses not only on technology implementation but also on enabling adoption, securing infrastructure, and ensuring long-term system performance.

References

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  1. ^ "Damovo Company Profile". Retrieved 13 May 2025.
  2. ^ "About Us". Damovo. Retrieved 13 May 2025.
  3. ^ Power, Helen (17 December 2006). "Apax hands Damovo to creditors". The Telegraph.
  4. ^ "Creditors taking control of Damovo – FT". Reuters. 20 January 2007.
  5. ^ Roue, Lucy (6 July 2018). "Daisy founder part of £124m exit deal following sale of Damovo Group". Manchester Evening News.
  6. ^ "Damovo macht erste Akquisition im Rahmen seiner europäischen Wachstumsstrategie" (Press release). OTS.at. 5 August 2015.
  7. ^ Lösel, Sylvia (17 November 2016). "Damovo kauft Netfarmers". IT-Business.de.
  8. ^ "Damovo übernimmt Zürcher Vodanet". Inside IT. 7 June 2017.
  9. ^ "Eli Global erwirbt Mehrheitsanteile an Damovo" (Press release). Pressewissen. 6 July 2018.
  10. ^ "Atos and Damovo partnership accelerates access to UCC solutions for mid-sized and large enterprises". Retrieved 13 May 2025.
  11. ^ "Damovo übernimmt Kundenverträge im Healthcare-Bereich von Avaya Deutschland". Retrieved 13 May 2025.
  12. ^ "Damovo Germany with strong business growth in Security and Enterprise Networks". Retrieved 13 May 2025.
  13. ^ "Impressum". Damovo. Retrieved 13 May 2025.
  14. ^ "New Management Team at Damovo Germany". Damovo. Retrieved 13 May 2025.
  15. ^ "About Us". Damovo. Retrieved 13 May 2025.
  16. ^ "Damovos Einhaltung der NIS2-Richtlinie als ISO 27001-zertifiziertes Unternehmen". Damovo. 17 October 2024. Retrieved 13 May 2025.
  17. ^ "Partner". Damovo. Retrieved 13 May 2025.
  18. ^ "Success Stories". Damovo. Retrieved 13 May 2025.
  19. ^ "CCW 2025 Rückblick". Damovo. Retrieved 13 May 2025.
  20. ^ "Unified Communications". Damovo. Retrieved 13 May 2025.
  21. ^ "Success Stories". Damovo. Retrieved 13 May 2025.
  22. ^ "New UCC Solution for Reduced Waiting Times in Hospitals". Damovo. Retrieved 13 May 2025.
  23. ^ "Life at Damovo". Damovo. Retrieved 13 May 2025.
  24. ^ "Unified Communications". Damovo. Retrieved 13 May 2025.
  25. ^ "Customer Experience". Damovo. Retrieved 13 May 2025.
  26. ^ "Enterprise Networks". Damovo. Retrieved 13 May 2025.
  27. ^ "Damovo and Lares partner on cybersecurity education". Damovo. Retrieved 13 May 2025.
  28. ^ "Cloud Solutions". Damovo. Retrieved 13 May 2025.
  29. ^ "Damovo Germany with strong business growth in Security and Enterprise Networks". Retrieved 13 May 2025.
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