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Draft:Conectys

From Wikipedia, the free encyclopedia

Conectys is a privately held global business process outsourcing (BPO) company headquartered in Bucharest, Romania. The company provides multilingual customer experience (CX) and content moderation solutions, with a focus on supporting technology, fintech, and digital-native companies.

History

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Conectys was founded in 2004 by Arnold Cobbaert. Initially established to provide multilingual customer support services, the company has since expanded its offerings to include content moderation, back-office processing, and digital customer experience solutions. Over the years, Conectys has opened delivery centers across Europe, Asia, and the Americas.

Operations

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Conectys operates in over 35 languages and maintains a presence in Romania, the Philippines, Portugal, Poland, Turkey, the United States, and Colombia, among other locations. The company employs a hybrid delivery model that combines on-site and remote teams, supporting clients across sectors such as technology, e-commerce, travel, and gaming.

Services

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Conectys provides services in the following areas:

  • Customer experience (voice, chat, email support)
  • Content moderation (including trust and safety operations)
  • Technical support
  • Back-office services
  • Market research and analytics support
  • Data annotation & labeling
  • GiG economy solutions

Recognition

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Conectys has been featured in industry publications and analyst reports. The company has participated in events and discussions related to artificial intelligence, ethical outsourcing, and CX innovation.

References

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[1] [2] [3] [4] [5] [6] [7] [8]

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  1. ^ "Content Moderation for the Real World: How BPOs Are Scaling Safely". Nearshore Americas. 2024-03-01.
  2. ^ "Conectys Doubles Down on AI Integration". CX Network. 2023-11-10.
  3. ^ "Conectys awarded Best Medium Call Center and Business Acumen in Contact Center at the Romanian Contact Center Awards". IT Outsourcing News. 2016-04-03.
  4. ^ "Conectys rozpoczyna swoją działalność w Poznaniu, (Polska); do końca 2018 roku chce zatrudnić ponad 100 pracowników". Globe News Wire. 2018-12-12.
  5. ^ "Ahead of the Game: Conectys Chooses Joan". Joan Blog. 2022-11-10.
  6. ^ "Conectys Expands to Taiwan". AmCham Romania. 2016-01-21.
  7. ^ "BlueTweak's Platform Helps Conectys Achieve a 25% Reduction in Resolution Time". Business Mole. 2024-10-10.
  8. ^ "Conectys Expands Operations in Asia-Pacific". Outsourcing Portal. 2023-06-15.