Draft:CustomerHero
| Submission declined on 29 May 2025 by DoubleGrazing (talk). This submission appears to read more like an advertisement than an entry in an encyclopedia. Encyclopedia articles need to be written from a neutral point of view, and should refer to a range of independent, reliable, published sources, not just to materials produced by the creator of the subject being discussed. This is important so that the article can meet Wikipedia's verifiability policy and the notability of the subject can be established. If you still feel that this subject is worthy of inclusion in Wikipedia, please rewrite your submission to comply with these policies. This draft's references do not show that the subject qualifies for a Wikipedia article. In summary, the draft needs multiple published sources that are:
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| Submission declined on 23 May 2025 by KylieTastic (talk). This draft's references do not show that the subject qualifies for a Wikipedia article. In summary, the draft needs multiple published sources that are:
This submission appears to read more like an advertisement than an entry in an encyclopedia. Encyclopedia articles need to be written from a neutral point of view, and should refer to a range of independent, reliable, published sources, not just to materials produced by the creator of the subject being discussed. This is important so that the article can meet Wikipedia's verifiability policy and the notability of the subject can be established. If you still feel that this subject is worthy of inclusion in Wikipedia, please rewrite your submission to comply with these policies. Declined by KylieTastic 7 days ago. | |
Comment: In accordance with the Wikimedia Foundation's Terms of Use, I disclose that I have been paid by my employer for my contributions to this article. U-Ka-Nie (talk) 11:56, 23 May 2025 (UTC)
CustomerHero is a European software company specializing in customer experience management (CEM) and Voice of the Customer (VoC) solutions. Headquartered in Poland, the company offers tools for enterprises to collect, analyze, and respond to customer feedback at various stages of the customer journey.
History
[edit]CustomerHero was launched in 2024 as a successor to the Webankieta brand, which had been active since 2007. The rebranding aimed to reflect a broader scope of customer experience services and expansion into the USA enterprise market. The platform was designed to address increased demand for real-time feedback analytics and compliance-ready solutions for enterprise clients.
Platform Features
[edit]CustomerHero provides a modular platform offering survey design, sentiment analysis, issue resolution workflows, and dashboard visualizations. Key features include:
- Webankieta: A feedback tool supporting surveys such as NPS, CSAT, and CES.
- AI Insights: Sentiment and emotion analysis of open-text responses.
- Close the Loop Hub: Resolution workflows for feedback tickets.
- Role-Based Dashboards: KPI views customized by role.
- Reputation Booster: Tools to encourage public reviews.
The platform is used across industries including retail, banking, insurance, hospitality, and healthcare.
Reception
[edit]CustomerHero has been positively (4.9/5) reviewed on software comparison platforms such as Capterra, where users have praised the platform's ease of use, customization capabilities, and responsive support team.
In January 2025, the platform was featured in the Polish industry magazine ''Customer Experience Manager''. The article described the launch of CustomerHero as a strategic move to strengthen its position in the enterprise VoC market and outlined the differences between the new brand and the former Webankieta platform. The interview with CEO Piotr Sadowski emphasized CustomerHero’s focus on diagnostic tools, multilingual sentiment analysis, and automation in response workflows.