Draft:ISC-CX
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|  |
| Company type | Private company |
|---|---|
| Industry | Customer experience |
| Founded | 1996 |
| Founders | Reinhold Auer |
| Headquarters | , |
Areas served | Worldwide |
| Products |
|
| Website | www |
ISC-CX is a global provider of Customer experience (CX) solutions, specializing in mystery shopping, audits, crowdsourcing, employee satisfaction surveys, and close-the-loop programs.[1]
Founded in 1996 as International Service Check, the company rebranded as ISC-CX in 2019 to reflect its expanded portfolio encompassing the full spectrum of customer experience services.[2]
History
[edit]Established in 1996 by Reinhold Auer, ISC-CX began as International Service Check, focusing primarily on mystery shopping services. Over the years, the company expanded its offerings to include a comprehensive suite of CX solutions. In 2019, to better represent its diversified services, the company adopted the name ISC-CX.
Headquarters and Global Presence
[edit]ISC-CX operates dual headquarters in Munich, Germany, and Basel, Switzerland. The company has a presence in over 140 countries, supported by an evaluator community of more than 1.2 million individuals worldwide. [3]
Operations
[edit]ISC-CX’s operations encompass a wide range of activities focused on delivering customer experience solutions globally. The following sections provide an overview of the company’s core services and its evaluator network.
Services
[edit]ISC-CX offers a comprehensive range of customer experience (CX) services tailored for businesses globally, including:
- Mystery shopping programs that evaluate service quality, compliance, and customer interactions.
- Operational and brand audits ensuring adherence to standards.
- Employee satisfaction surveys designed to measure workforce engagement and morale.
- Close-the-loop programs focused on efficiently resolving customer complaints and improving satisfaction.
Evaluator Network
[edit]A central component of ISC-CX’s operations is its global network of over 1.2 million mystery shoppers and auditors. These evaluators use the ISC-CX mobile application to register, choose assignments, and submit customer experience evaluations. Compensation is provided per completed assignment. ISC-CX manages communication and payment processes with its evaluators to maintain operational consistency and data reliability.
Technology and Innovation
[edit]In May 2025, ISC-CX introduced the "CX Intelligence Framework," a system that integrates traditional customer experience evaluations with artificial intelligence technologies. The framework is designed to deliver scalable, real-time insights into customer interactions, aiming to support data-driven decision-making for businesses.[4]
Notable Partnerships
[edit]ISC-CX serves multinational companies across a broad range of industries, with experience in sectors such as automotive, fashion, financial services, grocery retail, electronics, hospitality, and travel. Notable clients include Shell, Replay, and Avolta, among others.[5][6][7]
Certifications and Recognitions
[edit]ISC-CX holds an EcoVadis Silver certification and operates an ISO 27001-certified data center, underscoring its commitment to sustainability and information security.[8]
References
[edit]- ^ "Leading Experts in Customer Experience". ISC-CX. Switzerland Multisearch AG. Retrieved 13 June 2025.
- ^ "Aus INTERNATIONAL SERVICE CHECK wird ISC-CX". www.marktforschung.de. Smart News Fachverlag GmbH.
- ^ "About us | ISC-CX". www.isc-cx.com. Switzerland Multisearch AG. Retrieved 13 June 2025.
- ^ "ISC-CX launches AI-powered "CX Intelligence Framework" - a milestone for the future of mystery shopping". www.epicos.com. EFA Ventures S.A. Retrieved 13 June 2025.
- ^ "ISC-CX wird Schlüsselpartner von Shell im Bereich Customer Experience". www.ots.at. APA – Austria Presse Agentur eG. Retrieved 13 June 2025.
- ^ "ISC-CX Highlight Operational Excellence with Avolta at MEADFA Conference 2024". www.prweb.com. Cision US Inc. Retrieved 13 June 2025.
- ^ "ISC-CX and Replay Elevate Customer Experience to New Heights". www.prweb.com. Cision US Inc. Retrieved 13 June 2025.
- ^ "ISC-CX receives EcoVadis award for sustainability and continues to offer exceptional mystery shopping services". www.prweb.com. Cision US Inc. Retrieved 13 June 2025.
External links
[edit]Category:Privately held companies of Switzerland Category:Market research companies Category:Customer experience management Category:Companies based in Basel
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