Draft:Observe.AI

Submission declined on 25 June 2025 by Theroadislong (talk).

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Declined by Theroadislong 16 minutes ago. Last edited by 2601:240:D200:AEB0:B50E:6309:35C8:41DD 0 seconds ago. Reviewer: Inform author.

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Comment: see WP:SOLUTIONS. Theroadislong (talk) 19:25, 25 June 2025 (UTC)

Comment: In accordance with the Wikimedia Foundation's Terms of Use, I disclose that I have been paid by my employer for my contributions to this article. Jberenz (talk) 19:17, 25 June 2025 (UTC)

Observe.AI is a privately held technology company that provides an artificial intelligence (AI)-powered conversation intelligence platform for contact centers. Founded in 2017, the company is headquartered in Redwood City, California.

History

Observe.AI was founded in 2017 by Swapnil Jain, Sharath Keshava Narayana, Akash Singh, and Jithendra Vepa. The company participated in the Y Combinator accelerator program in 2018.^[1]. It has since raised significant venture capital, including a $125 million Series C round in 2022 led by SoftBank Vision Fund with participation from Zoom Video Communications and existing investors like Menlo Ventures, Nexus Venture Partners, and Scale Venture Partners^[2]. As of April 2022, the company had raised a total of $213 million.

In March 2025, the company was listed on Forbes’ "America’s Best Startup Employers" list^[3].

In March 2025, Observe.AI acquired Dubdub.ai, a startup specializing in AI voice cloning and text-to-speech technology. The acquisition was aimed at strengthening Observe.AI’s VoiceAI capabilities and expanding its portfolio of customer-facing speech applications^[4].

Products and Services

Observe.AI’s platform uses natural language processing and machine learning to analyze customer interactions across voice, email, and chat channels. Key features include real-time agent assistance, automated quality assurance, sentiment analysis, and agent coaching tools.

In 2025, Observe.AI launched VoiceAI Agents, a product that uses text-to-speech technology to automate customer service calls. The system is intended to handle routine interactions, with the ability to transfer calls to human agents when necessary.^[5]

References

^ Russell, Jon (2018-08-13). "Observe.AI raises $8M to use artificial intelligence to improve call centers". TechCrunch. Retrieved 2025-06-25.
^ Lunden, Ingrid (2022-04-12). "Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market". TechCrunch. Retrieved 2025-06-25.
^ PEACHMAN", "RACHEL RABKIN. "Forbes 2025 America's Best Startup Employers - Ranked List". Forbes. Retrieved 2025-06-25.
^ March, Floyd (2025-03-25). "Observe.AI Acquires Dubdub.ai, Aims to Pioneer the "Renaissance" of Voice in Customer Support". CX Today. Retrieved 2025-06-25.
^ Franzen, Carl (2025-03-26). "Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don't interrupt". VentureBeat. Retrieved 2025-06-25.

[1] Russell, Jon (2018-08-13). "Observe.AI raises $8M to use artificial intelligence to improve call centers". TechCrunch. Retrieved 2025-06-25.

[2] Lunden, Ingrid (2022-04-12). "Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market". TechCrunch. Retrieved 2025-06-25.

[3] PEACHMAN", "RACHEL RABKIN. "Forbes 2025 America's Best Startup Employers - Ranked List". Forbes. Retrieved 2025-06-25.

[4] March, Floyd (2025-03-25). "Observe.AI Acquires Dubdub.ai, Aims to Pioneer the "Renaissance" of Voice in Customer Support". CX Today. Retrieved 2025-06-25.

[5] Franzen, Carl (2025-03-26). "Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don't interrupt". VentureBeat. Retrieved 2025-06-25.

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