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Select VoiceCom

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Select VoiceCom (SVC) is a privately held, American–Australian business process outsourcing (BPO) firm based in Cebu City, Philippines. It offers customer support, technical assistance, back-office processing, telemarketing, and AI-enhanced services to clients in North America, the UK, Australia, and Asia. As of mid‑2025, SVC reports operating over 1,500 seats across facilities in Cebu IT Park and Davao City.

History

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Founded in 2008 as Executive Boutique Call Center, the company initially focused on outbound lead generation and sales support for small and medium enterprises in the U.S.[1][2] In August 2024, SVC expanded its Cebu IT Park headquarters by 525 seats, adding communal and employee leisure spaces.[2][3] In November 2024, the company rebranded as Select VoiceCom to unify its expanding global services under one brand.[3][4] In 2025, it opened a second location in Davao City to support geographical redundancy and a growing workforce.[5]

References

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  1. ^ Once, Liezel (2024-11-14). "EB Call Center merges with Select VoiceCom". Outsource Accelerator. Retrieved 2025-06-26.
  2. ^ a b "Call Center Expansion Amidst AI Revolution - with Mark Shapiro of Select VoiceCom". Outsource Accelerator. Retrieved 2025-06-26.
  3. ^ a b rruaya (2023-01-12). "SVC launches Cebu recruitment hub for job-seeking professionals". Cebu Daily News. Retrieved 2025-06-26.
  4. ^ rruaya (2023-01-12). "SVC launches Cebu recruitment hub for job-seeking professionals". Cebu Daily News. Retrieved 2025-06-26.
  5. ^ Briones, Julliana Anne (2025-04-02). "Select VoiceCom launches Davao hub amid local celebrations". Outsource Accelerator. Retrieved 2025-06-26.