Heidi Health
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| Company type | Private |
|---|---|
| Industry | AI Healthcare Technology |
| Predecessor | Oscer |
| Founded | 2021 |
| Founder | Thomas Kelly
Waleed Mussa Yu Liu |
| Headquarters | Melbourne, Australia |
Area served | Worldwide |
| Website | www |
Heidi Health is an Australian health technology company providing artificial intelligence (AI) based medical scribe software aimed at automating clinical documentation for healthcare professionals. The company's software transcribes patient consultations into clinical notes, case histories, and other medical documents.[1][2][3] Essentially founded in 2019, Heidi Health operates internationally and provides its services across multiple countries.[2][4][5]
History
[edit]Heidi Health was founded in 2019 by vascular surgical resident Dr. Thomas Kelly and co-founders Waleed Mussa and Yu Liu. Initially launched in 2019 under the name Oscer, the company originally focused on clinical training tools for medical professionals. In 2021, the company rebranded as Heidi Health, shifting its focus toward comprehensive AI-powered clinical documentation services.[2][6]
In March 2025, Heidi Health secured AUD $16.6 million in Series A funding, led by venture capital firm Headline and supported by investors including Local Globe, Anthology (Menlo Ventures and Anthropic), HESTA, Possible Ventures, Archangel Ventures, and Blackbird Ventures.[4][6][7] This funding round aimed to expand the company's AI capabilities, with planned improvements such as automated pre-chart summaries and integration with clinical guidelines.[1][5][7]
As of 2025, Heidi Health has raised a total of USD $26 million from international investors and reports supporting over one million patient interactions per week, with a focus on reducing clinicians' administrative workloads.[1][6][8][9]
Expansion plans
[edit]With the recent Series A funding, Heidi Health intends to expand further in international markets, including Germany, France, and Spain, focusing on enhancing its AI technology with additional features that automate administrative tasks for clinicians.[10] Heidi Health, the AI startup growing faster than Canva,[11] also continues to grow their already comprehensive list of EHR integrations to make AI scribing more seamless, especially for large health systems worldwide.
Technology
[edit]Heidi Health’s primary offering is an AI-powered medical scribe that leverages large language models (LLMs) and machine learning (ML) to transform clinical encounters into structured documentation. This application automatically generates various clinical documents, including:[2][3][5][6]
- Medical assessments
- Referral letters
- Treatment plans
- Discharge summaries
- Billing documentation
Key Features
[edit]Heidi Health’s AI medical scribe is designed to improve documentation efficiency and enhance clinician-patient interactions. The platform offers a wide range of capabilities, with the following features as its core functionality:
- Transcription and Dictation: Heidi transcribes speech and auto-formats words into clinical notes during patient consultations.
- Customizable Templates: Heidi structures notes based on set templates, where clinicians can create them from scratch, upload sample notes, or import specialty-specific ones from the template community.
- Powered with Conversational AI: Heidi enables clinicians to generate various documents, such as referral letters or patient summaries, directly based on the consultation note by asking Heidi AI.[12]
- Streamlined Clinical Workflow: Heidi identifies tasks from clinical notes and presents them in an actionable list, helping clinicians manage follow-up tasks and improve care coordination.
- Integrated Billing and Coding: Heidi auto-populates ICD-10-CM and SNOMED CT codes based on the context of the conversation, simplifying the billing process and reducing the potential for errors.
Integration and Security
[edit]Heidi Health integrates with electronic health record (EHR) platforms such as Epic Systems, Athenahealth, Best Practice Software, MediRecords, and MedicalDirector, among many others.[1][4][9][13] It maintains compliance with privacy and security standards, including HIPAA (U.S.), GDPR (EU), NHS regulations (UK), PIPEDA (CA), Australian Privacy Principles, and more.[3][14] Heidi Health also holds certifications such as SOC 2, ISO 27001, Cyber Essentials, and ISO 9001.[3]
Adoption and Impact
[edit]Heidi Health has been widely adopted across healthcare settings, including primary care, specialized clinics, telehealth, and large hospital groups. Clinicians have reported significant time savings, allowing them to focus more on patient care and reduce administrative burdens:[15]
- 2 hours saved daily - Providers using Heidi get 34 extra days back each year.
- 93% less burnout - Providers can reclaim their energy and reconnect with their passion.
- 92% happier - Providers report renewed joy and satisfaction in their practice.
- 95% agree that Heidi improved the quality of patient care, elevating outcomes effortlessly.
AI scribing has improved clinician-patient interactions by reducing time spent on documentation, with reports of a 50% reduction in administrative time.[16] These improvements contribute to reduced clinician burnout and better work-life balance. As AI tools keep on being more connected into clinical practice, their role in workflow efficiency grows, with institutions planning to incorporate AI training for future healthcare professionals.[17]
See also
[edit]References
[edit]- ^ a b c d "Melbourne-based Heidi Health to expand AI scribe capability with new $17M fund". MobiHealthNews. 2025-03-06. Retrieved 2025-05-02.
- ^ a b c d Shu, Catherine (2023-10-25). "Blackbird backs Heidi Health's AI platform for overworked doctors". TechCrunch. Retrieved 2025-05-02.
- ^ a b c d "Heidi Health partners with Hendrix Health". Health Informatics New Zealand. Retrieved 2025-05-02.
- ^ a b c Lee, Chan-yeol (2025-03-04). "Heidi Secures $16.6M Series A to Scale AI-Powered Medical Scribe Globally". AsiaTechDaily - Asia's Leading Tech and Startup Media Platform. Retrieved 2025-05-02.
- ^ a b c Daily, Startup (2025-03-04). "GP administration startup Heidi Health tops up Series A with another $27 million". Startup Daily. Retrieved 2025-05-02.
- ^ a b c d Jones, Tegan (2023-10-25). "Heidi Health gets $10 million injection for AI healthcare". SmartCompany. Retrieved 2025-05-02.
- ^ a b "Heidi Health | Blackbird". blackbird.vc. Retrieved 2025-05-02.
- ^ "GPs turn to AI to help with patient workload". www.bbc.com. 2025-01-14. Retrieved 2025-05-02.
- ^ a b McDonald, Kate. "MediRecords integrates Heidi Health AI medical scribe". Pulse IT. Retrieved 2025-05-02.
- ^ FinSMEs (2025-03-07). "Heidi Health Raises USD $16.6M in funding". FinSMEs. Retrieved 2025-06-19.
- ^ "The AI start-up growing faster than Canva". Australian Financial Review. 2025-05-12. Retrieved 2025-06-19.
- ^ "💬 What is Ask Heidi? | Heidi Health Help Center". www.heidihealth.com. Retrieved 2025-06-19.
- ^ Writers, Staff (2024-11-13). "Heidi Health's AI Scribe now live within MediRecords". Medical Republic. Retrieved 2025-05-02.
- ^ "NHS Practitioner Health News: Heidi Health". www.practitionerhealth.nhs.uk. Retrieved 2025-05-02.
- ^ "Behavioral health user survey as of January 2025". www.heidihealth.com. Retrieved 2025-06-19.
- ^ "How AI is transforming work in Hull for Bee Lady doctors". www.bbc.com. 2025-05-13. Retrieved 2025-06-19.
- ^ Daflos, Penny (2025-06-12). "Eye contact and earlier diagnosis: How AI is transforming front-line health care in B.C." CTVNews. Retrieved 2025-06-19.